I believe a well-run business is devoid of theatrics, heroism and drama. In earnestness, it is boring. Sure, there may be unanticipated events from customers or employees, but ultimately, there is a high level of fluidity and control that has been by design and practice.
I know this because I have seen it, experienced it and helped businesses put in the systems to make their business boring. It frees them up to be innovative and attentive to moving their agenda forward on the creative front.
If fulfillment of your services always has some kind of highly emotional and charged event to get things across the goal line, then your process is broken. It needs attention in order to move from chaos to boring. Otherwise, you get the same event occurring repeatedly.
Now I also believe that we are creatures of habit and when we tolerate drama or shortcomings, we must be getting something out of it. There are numerous irrationalities that can explain why chronic problems go unaddressed. Perhaps the pain is really not high enough. Or there is mental laziness to address the core issue. Or there may be a twisted gratification and insecurity of being a hero all the time.
Boring does not mean you eliminate problems. It does mean you are freed up to focus attention on growing the business rather than constantly maintaining your operations or managing your people.
So, my challenge to business people is pretty simple. Why do you tolerate the drama? It can be fixed. Why don’t you want it to be fixed? What fear are you hiding or agenda are you masking. It may not be a conversation a person truly wants to engage. That’s fine. Then the complaints are just noise. There is not a real desire to change.
But if you do want a new reality, then get help and be real. It is possible to have predictability, freedom and peace of mind with a boring business. It allows you to be fierce and creative with your limited energies in growth, not distractions.