Too often emotion clouds our conversations in business. Sometimes, we think we are getting somewhere in a discussion with others, but in reality, there is just emotion being exchanged. And this can be ambiguous and dangerous.
Feelings are important, but they can create a lot of unnecessary cycles when it comes to the goal.
I like to ask a couple questions that frames the discussion around logic and ownership on the other person:
What do you want?
What do you want to see happen?
They are simple questions that takes the emotion out of an otherwise frustrating cycle. And it forces the other person to set direction, lead and articulate what they really want. This is often missed.
When you find yourself highly emotional or a conversation is spiraling, try the questions. It’s a great form of leadership which is efficient.
Let me know how it goes.