When it comes to business building, I like boring. I like creating outputs from inputs. I like throughput. Drama, inconsistencies, high stress and heroics are fantastic for movie plots. But they don’t contribute positively to profit and loss in a business. Boring helps cash flow. Cash flow makes customers, vendors, employees, and owners happy.
I am not sure why a certain level of craziness persists for so many operations. Here are my guesses:
A business owner thinks a bit of chaos is normal.
Employees have completely different incentives. Chaos and disorder might reward them with a sense of relevance (and dependency).
Growing so fast with headcount and lacking a solid culture has newcomers confused.
The business owner only cares about money and doesn’t realize the importance of strategy to get money long-term.
There’s not enough drama going on in people’s personal lives.
When I see a boring business that has cash flow working like a machine, someone prioritized making the business work and keeping first things first. They simplified as they grew. New systems, processes and people create complexity. And they were intentional to inject strategies, culture and execution to overcome the complexity. It was more than a money grab.
With the ridiculous amount of competition out there, the last thing you need is chaos and drama when it comes to operations and selling. Making customers happy requires alignment internally on all fronts. Perhaps certain niches can hide for a bit. But, someone is going to eat your lunch that comes along and builds that boring business that reliably executes day in and day out.
Are you operating on systems or charisma?
Do you have consistency or failure points that keep showing up?
Are customers leaving you regularly?
Are employees leaving you disgruntled?
Do you think chaos is normal?
The marketplace is moving so fast and commoditizing every sector. Focus on building the boring business so you can be agile enough to react. It’s hard enough out there.