Most People are Almost Fits at Best

Business problems are largely people problems. And, in the same vein, business is people. Yes, you can automate. That’s easier than dealing with people. Machines, software and automation follows rules, logic and functionality. But people don’t fit what the job usually requires. They are almost fits at best. They don’t come in the specific shape,Continue reading “Most People are Almost Fits at Best”

Be a Person of Great Value

How many caller id calls have you ignored? How many emails simply go unanswered? We are all suffering from attention deficit and most people have to keep the noise out and focus just to survive and get what they think is important done. If you are not a person of value in someone’s busy workdayContinue reading “Be a Person of Great Value”

Manage By Outcomes

How do you know most of your work matters? There are probably a few things that matter to produce the outcomes important to an organization. Most work is simply effort and cost and does not produce meaningful results. You can see this with the ridiculing of office politics and people doing busy work in cartoonsContinue reading “Manage By Outcomes”

Do You Have Thousands of Emails in Your Inbox?

I wrote the book,¬†ZeroInbox, a few years ago to help business clients with a fundamental bottleneck in their workflow, their inbox. I have trained executives, teams and workshop attendees on this methodology to increase speed, clarity and consistency in managing the relentless flow of email in business. I think a lot of people simply giveContinue reading “Do You Have Thousands of Emails in Your Inbox?”

Help, I’m Never Getting to the Important Work

I understand. It can be really comforting to do what is urgent and stay in the groove of knocking out tasks. In a given day of work, there’s always the tasks that have to get done to keep pipelines moving, make customers happy and ensure our teams are motivated and productive. However, that nagging feeling,Continue reading “Help, I’m Never Getting to the Important Work”

Why You Need a Knowledge Base

When you are small, you can run and grow your business in your head. In the early days, it’s hard to think that you play many different roles because you do different jobs yourself. You can be the salesperson, accountant, marketer, product development manager, HR administrator and many other roles without calling these out asContinue reading “Why You Need a Knowledge Base”

How Do You Make it More Expensive?

When we think about a problem, we like to solve it. Our brains are suckers for the open loop and we want to close it. If you are asking how to make something cheaper, you get solutions and thoughts on cost-cutting or quality cutting. And those that are super efficient at making things cheap haveContinue reading “How Do You Make it More Expensive?”

Technology Darwinism

Automattic, the makers of this blogging platform, WordPress, bought Tumblr for less than 2% of it’s previous acquisition price of $1.1B. The hype has¬† died with another platform. And technology darwinism, survival of the fittest, the tried and true, is brutally pervasive. Social can make you feel like something is happening. But, it’s hard toContinue reading “Technology Darwinism”

Don’t Hold the Hot Potato

We remember the game as kids. The hot potato moved around the group and your job was to touch it and pass it. You were part of the game of movement. You lose if you hold on too long. When you are dealing with information, you are holding the hot potato. The next person needsContinue reading “Don’t Hold the Hot Potato”

Do They Want to Solve the Problem?

It can be hard to decipher whether people want to truly solve the problem you are thinking. But that first question can save a lot of trouble in projects, relationships and business if you can get what people want. Solving the problem you are thinking matters may not be the priority. In your work withContinue reading “Do They Want to Solve the Problem?”