9 Percent Short

Do you know Roko Karanusic?  He is one of the top 100 players in tennis.  He is not number one.  Arguably, he is 90% of Roger Federer or Rafael Nadal, both brand names and highly endorsed stars in the top five in the world.  Becoming 99% of what those stars are creates a large gapContinue reading “9 Percent Short”

Winning: Prove You Care

The pursuit of excellent service as an owner of a business or a consumer seems to be an elusive goal. In my time with business people, this topic is difficult work. It requires thinking in the place of the customer. What do your customers want in the area of service? First and foremost, your customerContinue reading “Winning: Prove You Care”