The Amateur vs. Expert Chasm

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There are too many things I am simply an amateur at in life. If I pick up a sport or study a new topic, it’s hard and clumsy at first. Actually, it’s difficult for a while until I can get my brain and my body the reps and familiarity to be competent.

These days, I want to get better at a few select things that are important to me. I’m spending a lot of time with tennis, for example, and enjoy the cadence and fun of the game. I have experts that teach me and show me how to hit and move efficiently. It’s awkward at times to learn a new stroke. But the reps help me become more comfortable.

I could expend a ton of energy and rely simply on effort and athleticism. However, I am needlessly working harder, much harder than the experts I see and play with. They are getting the ball back and are relaxed about it.

The newbies are frenetic. They run and swing at everything with determination and hacking.

Without humility, amateurs can think they are working hard, being effective and even on the same level as those that are further down the path of competency. They may even wonder why they are not seeing the same result as those that are experts. The problem is that the delusion misses the reality that there is a wide chasm between how amateurs and experts see the game, whatever game they are in.

All talent is not the same.

Yes, we can all use the same tools now. They are cheap and accessible. It doesn’t mean that we are all experts.

Heck, if you ask people to go find an answer, they even search completely differently on Google. How do you measure the efficiency of each person’s brain?

Maybe it’s about how fast a task or project can get done. Perhaps it’s the least number of lines of code required to get a solution. Or the brevity of words to get an impact could be the clincher.

Amateurs with pride miss the differences.

Can you really do SEO because you learned a small bit about alt tags?

Are you now a writer because you figured out how to blog?

Are you truly an entrepreneur because you started a website and opened a business checking account?

Yes, we can all play now. That doesn’t mean we have arrived. There’s still a long journey to expertise. And that takes consistency and sustainability. When you know things because you paid the price to make complex things simple, you are more relaxed. You know what works and what does not work. You know the trade-offs.

There are going to be people that understand the chasm between your expertise and their amateur hour abilities. And they will value it accordingly with partnerships, ventures and friendship.

And then there are those that are simply oblivious to the amateur/expert chasm. Smile. Move on. Let them try their hand at the game. You know the real price to competency.

Use This Leadership To Get Things Done

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There are all these productivity systems out there, and I find this one thing is often underestimated. Speed.

We don’t live in a world where what comes in is controlled and steady. If you are like the typical knowledge worker, it is absolute chaos on a given business workday with calls, emails, meetings and requests.

That’s because it is so easy to move information around. When it was slow and awkward, we could react with a steadiness to our work.

Furthermore, large industrial companies had all these managers, specialists and workers silo’d in their limited roles and functions. That model was inspired by the assembly line and we could afford the daisy chain flow of work. It looks silly today from this vantage point because our tools and technology are ridiculously efficient and connected.

The average person carries a supercomputer in their pockets and can get what they want wherever and whenever.

That also means that a request becomes work for another person. It’s why workdays can feel overwhelming. You have to react to all these unknown and unanticipated requests.

It’s why I believe the key skill today is making meaning and moving to action. It is personal leadership. The faster and clearer you are then the more the chains move towards your goals. That is assuming you have your goals clear as well.

And here are a few strategies to make speed and clarity work for you in the daily trenches and get things done:

  1. Master email. Most knowledge work gets done by email. Your vendors, prospects, clients and teammates understand email. Keep it simple. It hasn’t died. It is rarely used well, however. Learn shortcuts, drive speed and move communications quickly.
  2. Make people react. Start your mornings with rituals. One of these is to get your requests out there. Again, send twenty emails out there. You typically need other people to get your tasks done. Simply get things out of your head and email the people you need. The hot potato is in their court and they have to react. It’s an easy way to drive tasks. I would encourage using this instead of task lists as well. Simply use emails to start the processes you need to get done with other people.
  3. Say No. When you are unclear or don’t have enthusiasm behind something, simply say, “No.” It’s the fastest way to get things off your plate and complete projects. In fact, start your task review this way. If you really miss an opportunity, or it’s that valuable, the request will come up again. Most things simply don’t matter.

Your goal each day is to clear your workload and push it onto others to react. You can lead from your world in this giant information ecosystem by staying simple, focused and decisive.

Then, use that freed up time and mind space to be creative. That’s what allows for further leadership and working on the things that matter to you. You may need training to make this happen. I would highly encourage the investment. You deal with this chaos every day and it makes an immense impact on your overall results.

Eliminate All Those Failure Points and Get Results

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It’s hard enough to get results when the world is set up against you with adversity, obstacles and high hurdles. Furthermore, it is so easy to let in a thousand distractions, commitments and assets that contribute little or nothing to your goals.

I can remember getting offered so many credit card deals back in college. It was new and I never had a credit card. I ended up signing up for too many and learning the hard way what easy money could do to my peace of mind. I let a failure point enter into my life and I had to put in a disproportionate amount of time, energy and attention to get the debt out of my life.

These days, it’s so easy to let in failure points that pull us away from getting results. Some examples that easily sneak in:

  • Business applications. So easy to sign up, start a trial and forget about it. What’s happened to all those logins and what did you sign up for?
  • Bank accounts. How many do you need? Each one has to be watched and cared for. And we know bankers are salespeople with a title. They get incentives for opening up a new, meaningless checking or savings account for you. Good for them. Meaningless for you.
  • Credit cards. Again, how many do you need? It’s debt. It’s temptation. What’s in your wallet owns your peace of mind.
  • Bad deals. Working with people you don’t like or on projects that are outside your sweet spot don’t tend to turn out well. It’s a force fit. Your lack of enthusiasm clouded simply by a desire for money ends up frustrating you and your client. It’s not worth it.
  • Drain people. The world is filled with irrational players. Letting them have a place in your life and mind because you don’t discern what a good relationship looks like leaves a failure point open.
  • Unhealthy habits. Sleeping, eating and exercise are critical for our well-being and performance. Can you actually see what is happening inside your body over time? Unhealthy habits become a ticking time bomb that can wreak havoc in your life if you are indiscriminate about how you manage your choices.
  • Complexity. When you have a choice between a simple setup or life and then choose complexity in all its forms, you are creating stress. Why be stressed? This thing you built called your life can be designed in so many ways. But you do have to be intentional.

Frankly, I could go on for a while. There are myriad ways to complicate your life and create a new front to manage every day. Each of those commitments, which I bet are largely from passivity, become failure points.

Your unchecked accounts can suffer from fraud or hacking. Your relational commitments can become toxic, and you now have giant knots you have to untangle. Your business can be mired with so many steps and processes just to get service to your customers.

It’s not worth it. Drama people may like the thrill of dealing with things that don’t matter or add little to winning in their lives. However, it’s simply wasteful and stressful.

Failure points are lurking under the surface of your life and create pent up catastrophes. And it’s hard for our human nature to celebrate what didn’t happen. The heroics of overcoming something that did happen always shines as the heralded story in contrast.

But if you have a little motivation and see the wisdom in eliminating and preventing failure points in your life and business then two things to integrate into your approach:

  1. Audit your commitments
  2. Develop the habit of discretion

Take a look across all your accounts, commitments, assets, etc. What contributes to your goals? What are your goals? Get clear. Get a list going and start getting rid of those things that don’t matter to your results you desire.

You can do this in bite-size approaches. Simply get rid of one failure point a day.

Then, when new opportunities, offers, products, etc. present themselves, notice your response. Are you tempted? Do you have high emotion and eagerness?

Learn to say, “No.” Keep your life simple and avoid anything new for a few months. You may have withdrawal pains, but that is your psyche transitioning to a new mindset and approach to work and living.

There are so many traps out there that can snag your peace of mind. Think of yourself as a manager of your affairs that looks out for your own well-being. You are giving yourself a gift by avoiding failure points that can backfire towards your well-being and goals. The point of life is to live, not be encumbered by the snares of life.

I See This Common Struggle After Success

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CNN covered an interview recently on Andre Agassi returning to tennis to coach Novak Djokovic in his next chapter of his career. Such a great read as well as an insightful interview of Brad Gilbert, commentator extraordinaire and former coach of Andre Agassi.

He talked about how Agassi played his best tennis after 29, the latter chapters of the legend’s career.

He was further asked about the player-coach relationship and how that dynamic works. We forget sometimes that these superstars we see on screen are also human beings traveling the journey of life with its ups and downs, whether for glory or strife.

I love tennis and try to play as much as I can. The mental part of the game is ridiculously intense. I can only imagine what these talented and dedicated pros go through at the highest levels of the game.

Djokovic has had his downs lately, despite being on top of the world for a long stint. And he was looking for an answer to his crisis. He read Agassi’s bestseller, Open. I love that book for the same reason as many did. He was shockingly transparent and human about his failures. It took a lot of courage for Agassi to put his thoughts, memories and confessions out there.

I think we all get stuck at times. And it’s hard to figure out how to get out of the rut. When we have had success, it’s not necessarily a guarantee that the streak will continue. Then what do we do? Do we pretend we are always successful? Or do we get real?

The CNN interview Brad Gilbert had struck me as something real. He understood the human part as well as the technical trade of the game. And he was seeking to describe the parts of our humanity that unlock our potential. Concepts such as wisdom, insight and connection matter. If we are disconnected from our hearts or other people, it’s hard to perform or make sense of how the relentless spinning world around us can make sense.

I’ve been up and down in my life, much like many of the successful people I know. Heck, we can’t evade the law of averages. There are too many other forces at work to dictate our circumstances.

So what do you do when you may have had success and can’t seem to find that groove again? Perhaps Djokovic has found hope and an answer by connecting with what he is perceiving as real in Agassi’s journey. He has all the physical skills to dominate. He has already done what so many other people envy and dream about.

Getting congruent and finding that emotional connection to make ourselves whole is critical to lining up the pieces whether for the first taste of success or for renewal.

I have seen this journey. It can feel like a reboot. It’s not necessarily about success. It’s about alignment. Successful people already have experienced the achievement of their desires and will. But to mature and stay consistent in a place that is so intense demands a depth in our pursuits, perhaps a discipline and graduation from mere determination.

Getting and losing something can be confusing. And hard work and effort don’t necessarily overcome the elusive nature of achieving success again.

Maybe it’s about growing up. Or there’s a secret to less effort and more reward from the fact that experience allows us to move with more ease. Experienced pros aren’t trying harder and working harder. They know what matters and live into that space.

There’s great drama watching the celebrities. It draws us in and enthralls us. It’s entertainment.

But, the narrative of our own lives are what we have to deal with day in and day out. And I think there are things we learn when we can see the human parts of those top .1% of people that hyper focus on success.

How can we do things that are substantive and long-term? How can we gain what feels lost?

There’s a human part to it all that really matters and the great ones seem to understand this.

There are things that work. There are things that hurt. And there are things that don’t matter.

We can feel like we arrived when we achieved something in life. But if it’s so hard to hold on, or we lose what we worked so hard for, is it really success?

Maybe that’s the time to think, seek wisdom and find out what creates sustainability.

I like achievements. But the staying power, and maturity that comes with such rare form, is a next chapter in the story which is natural to the success journey. Don’t despair when you lose something. Build on those lessons to create that next chapter of staying.

Here’s How You Build Trust With Clients

It’s hard living in an imperfect world, especially with people that might expect perfectionism. Perfectionism is not realistic. There are too many variables, players on the field and unrealistic expectations to muddy the waters of doing good business.

But, being in the connected human economy affords us the opportunity to work with imperfection and even build trust through it all by simply communicating well.

If you want to build trust with clients, as a given, execute well. However, when you can’t deliver, communicate. It’s how I have built trust with clients for many years and it astounds me how poor most people are at communicating timely, honestly and with leadership. In the end, it does take leadership and guts.

Don’t hide. Don’t rationalize. Don’t wait for your client to dictate. Don’t be a coward.

I overcommunicate all the time.

I educate clients and ensure they are comfortable.

I listen carefully and dial into how clients like to be communicated with.

And it keeps things from building up into unnecessary crises. You can stay ahead of most things by addressing issues, being clear and being humble.

I can’t say it enough, when you can’t deliver, communicate. You will easily stand apart from other service providers and the many other options of people out there trying to deliver value. You will build trust by being transparent and leading.

Trust is hard to build and easy to lose. So, unless you want to churn through relationships, you can work on this specific skill and ensure your communications, whether in writing or verbally, always focuses on problem-solving, empathy and goals.

Trying to be perfect is not realistic. But trying to be more human and leading proactively with care can even turn problems into amazing opportunities for connection as you get on the same side of the table with those you serve. You get to go down the journey together with your clients this way.

A Little Strategy Please

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Any fool can muster up motivation and go for it. You may finally want to act on an idea or make your business work more efficiently in a moment of inspiration.

However, acting simply on emotion and motivation without thinking through options, strategies and ideas can get costly and wasteful. It’s a loser’s mindset.

Doing a bit of upfront thinking about the problems you want to solve – make more money, building stronger relationships, growing a team, being more efficient – can save you heartaches and headaches. Thinking, not hard work, has a lot of cost avoidance.

We have this immense advantage of living in a world where all the pieces are either already invented or able to be put together to solve our problems. We have too much, not too little.

And what you want out of life and business is all there for the taking. Nobody is going to hand you a solution, however. You have to think a little and get clear on:

  1. What you want
  2. Wanting it
  3. Designing the solution
  4. Working the design

A little strategy and thinking can keep you from working on the wrong solution or limiting yourself to an inferior option. There are so many options available.

So, are you hating your job like the 70% of other Americans out there? Yet there are millions of jobs and you merely have one. What about doing a bit of thinking and getting clear on what you want, overcome what is holding you back and find the options that fit you? Then act.

What about being stuck in your current business? Little to no growth year over year can be frustrating. What will happen this year? Same input and same output? How about thinking about what drives your sales engine and either magnify what works or pivot to something more creative. There’s always something more creative.

You need a plan that is well thought through to change the mundane and predictable way of business and life you have today.

Assume everything’s possible and all the resources are there to get what you want. It starts with a little strategy and clarity on your thinking to make anything meaningful happen.

Keep Score Everyday

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I don’t find games very engaging without keeping score. My kids are the same way. Once we inject some kind of scoring, it becomes much more fun, and the focus and intensity go up right away.

It’s natural.

We’ve had decades of socializing trying to tell us otherwise, but I don’t see that working much for desperate and scared adults who bought the lie. And those people who told them scores don’t matter, aren’t around anymore.

When you have to survive, meet goals, provide for others or make your vision happen, you have to keep score. How in the world would you know how you are doing if you left it to an ambiguous feeling of doing well?

If you are serious about success and getting results, you have to know your score every day.

Your brain is a problem solving machine. When it sees a void, it wants to fill it. When you compare your goal and your score today, there will be a gap. That’s ok. We are always walking around with the gap between our present reality and our future desire.

The important thing is that your mind is aware of where you are at today and simultaneously sees what you want down the road, so it can begin working on that gap.

Numbers are easy to see these days. You have a ridiculous amount of technology that feeds you information daily. Your:

  • Bank account balance
  • Current monthly sales
  • Pipeline of opportunities
  • Expenses and cash flow
  • Deals you are working

Every morning, look at these numbers. Automate your Google Chrome or browser to open separate tabs upon opening so you have to look at the score on each of these numbers. See where you are, and compare it to the number you are shooting for.

You can also build a Google Sheet to keep track over time by updating your numbers. When you keep score, you are focused on winning.

Yes, some days can be discouraging when you have a big gap. But it’s far better to know where you are at and where you want to be than not know.

Think about getting concrete and building your own scorecard. You can simply:

  1. Figure out where you want to be in three months or six months. Quantify every goal.
  2. Put those numbers in a Google Sheet.
  3. Every day, update your current numbers. Let the Sheet calculate your gap by percentage or amount.

This daily habit can take a few minutes every day. It gets your heart and mind focused on the game. And you are in a game. It’s called life.

I like getting my goals. I’ve seen plenty of unhappy people who insist they can be random and laissez faire. No thanks.

Reality has a way of keeping score whether we acknowledge it or not. If you care about yourself and getting results, keep score daily. You will be giving yourself a gift.

Productivity Hack: Get Scheduling Commitments

It’s Friday and most of the world is checking out. These days, with the connected economy, it’s not much of a work day.

But it’s a great ritual every week to line up your next week. So, here’s a little strategy you can use at the end of the week so you don’t simply launch unintentionally into a Monday of chaos:

  1. Make a list of people you want to connect with next week. See my advice on Starring Contacts.
  2. Schedule calls using your calendar. Here’s the best practices on being a leader with your calendar. Your invitees will react with a yes or a no.
  3. Move the invitation to another time if need be.
  4. Meet.

Weeks simply keep going by relentlessly. This is a little hack so you can get a little control and make your time align with your goals. It’s about getting results.

How about checking in with your network before checking out for the weekend?

Hard Work Beats Talent When Talent Doesn’t Work Hard

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I saw this t-shirt at one of my son’s track meets. That does sum things up when it comes to the playing field of life and business.

I don’t have much sorrow for talent that doesn’t work hard. And I love the overcomer that can use perseverance, tenacity and hard work to get to their goals. These are all within our grasp and a choice.

While our talent may not be a choice, but a discovery process, it’s not much use in the long run without steady, consistent pushing, testing and usage.

Sure, you can pick easy goals to go after. We have a nicely set up world that offers convenience. Often, the trade is simply our freedom, time and attention.

Bigger ventures will be hard. Anything worth doing, typically is hard. But if you have perseverance, then you have what you need to get results over time.

I not only speak from experience, but I also have conviction around this truth from observation of how life tends to play out for those on the playing field and in the marketplace.

Don’t get discouraged. Simply control what is in your grasp and keep moving forward.

Get Real and Ignore Vanity Metrics

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Are you wasteful with your time?

My clients and friends know that I beat that mantra, “Most things don’t matter.”

One area that this particularly applies to is vanity metrics. These are the stats, conversions or data that simply do not matter or are too cluttered to manage towards the one thing that does matter – results.

Your carefully defined goals are what matters. How much money do you want to make? Are you clear on this?

Who do you want to have a strong relationship with?

Where do you want to live? What work do you want to do on a daily basis?

What activities will make you happy?

Put a number down or a specific person or place for your goals.

The activities you choose to engage in will produce results that either get you closer to these carefully defined goals or simply make you feel better emotionally.

We have to be careful of simple feel goods. You can’t say you want a fit body and feel comfortable running 5 miles, but you spend your time eating donuts and socializing when you should be putting in the work. The results are not related to the goal.

You can’t talk about growing a business with a team and ignore or misjudge each member’s competency because you favor personal likability more.

We have this amazing ability to rationalize our choices and activities and insist on goals we want, regardless of whether those actions are related or not. This is where getting real with yourself, either from someone advising you, or your personal choice to wake up, becomes critical.

You may be feeling good because you see things like:

  • Lots of Facebook likes
  • Many different social media logins
  • Lots of emails in your inbox
  • PR in an industry publication
  • Hundreds of handshakes at a conference
  • Flying all over to meet prospects

Perhaps you have a dashboard and you measure these activities. It feels good to talk about the social connections. How long have you been connecting with this many people, and how many customers have you gained?

What about all that traveling or activity? What did it turn up in business or friendship?

We have a lot of sexy technology that arises in our lives. But does that translate to meaningful results? We can be seduced into thinking that the activity we experience matters, when it does not.

If you are looking at vanity metrics which have no relationship to your goals, then its simply delusional. What you claim you are wanting will not happen. The activities don’t relate to the outcomes.

The better strategy, if you are serious about winning, is to ignore all the hype and do the following:

  1. Decide that most things don’t matter and are a waste.
  2. Define clearly what you want. Quantify it.
  3. Review how you have achieved your desired result in the past. Evaluate whether you can replicate the process.
  4. Set up a scorecard that measures the activity that contributes to the result.
  5. Look at the scorecard daily. Keep yourself accountable or have someone that will do the job honestly hold you to your goals.

This takes thought. You have to think it through and get off the high of vanity metrics and get real with yourself. It’s how winning is done.