One thing that is not likely to change in the near future is inattention. Your customers are busy, tired and unable to focus. While you may want to provide great service, this may be a misnomer for how to provide value and retain customers. If you are merely service-oriented and do what your client wants,Continue reading “How to Keep Highly Busy Customers”
Category Archives: Blog
Can You Get 10 Hours a Week Back?
If your weeks are passing by and you are not moving the needle on the big things, then it may be well worthwhile to reevaluate your work strategy. Effective people convert their time to high output returns on the things that truly matter; ineffective people fritter away their time across questionable payoff activities. If youContinue reading “Can You Get 10 Hours a Week Back?”
Mental Subtraction Exercise
Fun idea on mental subtraction here I got from my friend, Marc, to enhance thankfulness, especially during this Thanksgiving season. You can use his example of, “What would happen if we lacked running water?” You can imagine how hard life becomes. Some thoughts using this idea: What if I did not have my family? IContinue reading “Mental Subtraction Exercise”
Direct Clear Advice
I love Neville Medhora’s tips. It means being reflective, strategic and sensical. It’s valid for wherever you are at. Sometimes, we can fool ourselves or walk around in a fog. The 9 pieces of advice are pithy and his explanations are compelling: Do lots of “experiments.” You’re gonna die. Plan life backwards. Start a blog.Continue reading “Direct Clear Advice”
Staying In Your Lane
I can understand the temptation to be more to others, especially if you have a heart of service. Just because you can do a thing does not necessarily mean you ought to. There are hidden costs which you will pay later when you don’t stay in your lane. Going beyond a scope obligates you toContinue reading “Staying In Your Lane”
Minimize Switching Costs Between Systems
The presentation from Google’s team on interface, flow and usability in their G Suite products has a helpful comment, “A company is the sum of its processes.” The 12 minute mark of the presentation is helpful to understand the cost of context switching. This happens each time we have to move from one software, appContinue reading “Minimize Switching Costs Between Systems”
Integrations
We are so far down the road of technology we often forget how expensive, hard and bug-laden custom software projects used to be. We could hire a developer, and without truly being accurate on our requirements, they would code and miss the mark repeatedly. Regardless, their billable time reflected our errors in thinking and clarity.Continue reading “Integrations”
What to Do
For anyone trying to discern what to do with their life: PAY ATTENTION TO WHAT YOU PAY ATTENTION TO. That’s pretty much all the info you need. – Amy Krouse Rosenthal With over 20 million unemployed from the COVID-19 crisis, the decks have been shuffling hard for both employers and employees. The last thing youContinue reading “What to Do”
Clarity Comes from Engagement
Spending time designing a system, message or business requires getting clear about how something should work, flow or connect. I have not found that this can be done in isolation. I need to bounce ideas off of others and work to get insights to integrate into the design. Socially, we understand this. We have friendsContinue reading “Clarity Comes from Engagement”
Get Rid of the One-off Projects
A simple way to think about whether you are growing a business, in addition to productizing your services, is to stay focused on repeatability. There is no end to one-off projects you can likely get involved with and provide solutions for. However, there’s a lot of cost when you work on one-offs: Energy. You haveContinue reading “Get Rid of the One-off Projects”
