How to Keep Highly Busy Customers

One thing that is not likely to change in the near future is inattention. Your customers are busy, tired and unable to focus. While you may want to provide great service, this may be a misnomer for how to provide value and retain customers.

If you are merely service-oriented and do what your client wants, then you may create burdens for a busy person with more work than they previously had. Can you imagine the thought in your customer’s mind, “Why is this person making me work? I hired them to get things done.”

However, of extreme value is if you can think for them. Do the research. Come with the ideas. Bring advice that works. Lead.

For a busy customer, their world is spinning and you don’t want to be thrown in as one more burden to manage. You want to be someone of value. They look forward to engaging with you. And that comes from lightening their load, mentally and emotionally.

You can have long-term relationships because you are known as a person who does the thinking for your customer. You get in their business, take initiative and do the work. You are not waiting for things to happen, you make them happen.

So, this may require reviewing how you fulfill what you sell. You might have to redesign the steps of your process. How you kick-off projects, check in on work and manage the relationship are all part of the customer journey to retool if you are not doing the thinking for your customers.

Knowing you have a problem is as simple as observing body language. If your customers are not eager to talk to you, then you are likely just part of the overwhelm rather than someone who brings value without burdening them.

Are you thinking for your customers enough?

Published by Don Dalrymple

I am a management consultant to business owners, executives and entrepreneurs. I write and speak on systems, strategy and leadership on my blog and help empower business clients to achieve their goals for revenue and efficiency. I live a life of adventure and work with business clients all over the world from remote locations to help them start and grow their businesses.

2 thoughts on “How to Keep Highly Busy Customers

  1. Well written and shared with my team.

    Sitting down in New Orleans area in an Airbb snow birding and working on a refresh for Sundog.

    Happy New Year!

    Joe —

    Joe Law – Founder 907-338-1847 • sundogmedia.com

    Bright People, Brilliant Websites

    “Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover” – Mark Twain

    >

    Like

  2. That is fantastic, Joe. Glad to hear you can get above the weeds and make your business an even better pointed machine. I have an article that Sonya put together for a client at Recentric.com. I’ll forward it to you for the tips on goals.

    Like

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