“The older I get, the more I see how much motivations matter. The Zune was crappy because the people at Microsoft don’t really love music or art the way we do. We won because we personally love music. We made the iPod for ourselves, and when you’re doing something for yourself, or your best friendContinue reading “Bleeding For Your Work”
Tag Archives: Love
3 Design Strategies To Increase Service Value
Design delight into your customer experience. Service starts and end with your care by providing increased value opportunities for your customers.
Consideration For Others
The lack of a consideration for others is an epidemic in our culture. The headlines are filled with examples of the battles for entitlements: Corporate greed on Wall Street puts selfish executives in the spotlight while their companies are dissolving. Unions seek concessions without consideration for the costs. An employee games his expense account. AfterContinue reading “Consideration For Others”
The Art Of The Apology
We all will need to master the art of the apology, because we all fail, both ourselves and others. In the heat of business and relationships, if there is not reconciliation, then every relationship is a fragile one step from being over.
Opportunities Await For The Diligent
The separation between talent and those who coast will continually be exposed. You can’t hide behind convoluted organizational processes anymore. You are either fast, smart or capable today or you are out. Those that are diligent and willing to pay the price will get a great reward in the new economy.
Gratitude For The Familiar
“Familiarity breeds contempt.” – Socrates Think about that quote. It is pretty human. Teens seek favor with strangers and marginalize their families who love them. A new friend seems to have more allure than an old friend. Winning a new prospect becomes a fixation rather than servicing your current customers. When you become familiar andContinue reading “Gratitude For The Familiar”
A Litmus Test
Heed Socrates, “Familiarity breeds contempt.” If you want to know the character of the people you do business with, watch who they are as they get to know you further. Do they conduct themselves with a respect for the relationship? Or do you see contempt grow as they get to know you more? It’s anContinue reading “A Litmus Test”
Missing The Customer
It is not hard to find bad service in a given day. It is pretty commonplace and we have all experienced it. The epidemic seems to arise from a crucial part of our humanity – our inability to transcend ourselves and think of others. I had a funny experience at the post office the otherContinue reading “Missing The Customer”
