Salesforce.com implemented and marketed Chatter as the world turned social. Modeled after the popular intranet app, Yammer, it has the advantage of being centered around your organization’s activities in Salesforce.com. Those activities provide a real-time stream of what is happening across your team with respective data records. It opens up the experience so you don’tContinue reading “Salesforce Chatter For Real-Time Collaboration”
Tag Archives: Change Management
Respect And Relationships
Respect is the lubricant of healthy relationships. Our relationships are fragile when there is little trust. Thus, we can be hypersensitive to disrespect. It can keep trust from ever developing and allow for healthy relationships. The give and take in a consulting client relationship is like a dance. Both parties have to move in synchronyContinue reading “Respect And Relationships”
Build Something: Integrate Technologies For Agility
Building something from scratch used to be necessary. When mass production and interchangeable parts took root and the industrial age was spawned, we integrated hardware. This was an effective way to get to the goal instead of fretting about each nut, bolt and circuit. We moved this thinking to the white collar office space andContinue reading “Build Something: Integrate Technologies For Agility”
4 Salesforce Process Creation Tips
Your business is nothing more than a process. After all, that is what a business is. It is a sequence of repeatable, and sometimes custom steps which create a predictable result, either a product or service. Process is what we all use, but often times, it is difficult to capture and create the systemsContinue reading “4 Salesforce Process Creation Tips”
Innovation Is Security
When the world we lived in was about production and efficiency, we could find security in being a little better than everyone else. We just had to focus on getting what was known done with quality and meeting expectations. In this, we had security. We enjoyed job security, long-term contracts, customer loyalty and predictable revenueContinue reading “Innovation Is Security”
Continuous Change And Reinvention
It is easy to get confused and delirious with all the marketing fads. Marketing and sales executives are looking for ways to drive demand and revenue. The frequency and speed of change can siphon us into the barrage of tools in marketing automation, social media, CRM and web technologies. It is fast, furious and relentlessContinue reading “Continuous Change And Reinvention”
Gaining Clarity From A Fresh Perspective
In working with clients I have often found problems hit roadblocks because of a lack of perspective. Being too close to a problem such as stunted business growth, poor sales strategy or low customer loyalty may be something that is hard to see. Our own blind spots can cause us to miss answers or beContinue reading “Gaining Clarity From A Fresh Perspective”
Salesforce And Change Management
Salesforce.com has the power to run much of your business operations. It can be continually customized, integrated and programmed to automate steps in your various business processes. As long as your requirements are clear and feasible, the work of customizing your system can be accomplished in a relatively straight forward manner. Aligning your organization toContinue reading “Salesforce And Change Management”
There Are Only Markets
“There are no products, there are only markets.” – Peter Drucker, Management Thinker The way we approached things in the past are obsolescing. How we were educated, the jobs we assumed were there and the businesses which seemed lasting are being eradicated and morphed today. I believe it is a correction. With the proliferation of information, cloudContinue reading “There Are Only Markets”
Salesforce.com Sales Team Alignment
Salespeople by nature are highly individualistic and tactical. Implementing Salesforce.com can become difficult without buy-in from your team into a system. After all, that is what this CRM system is about. It is a system for selling which transcends the individual, though it ultimately benefits the individual salesperson. What Salespeople Want Salespeople do not wantContinue reading “Salesforce.com Sales Team Alignment”
